Yes, you can actually talk to a real person! We are not an “Internet company” with a shopping cart on our site. Our desks are “made to order” with many different options and styles. Our products will require some consultation to make sure you are getting exactly what you want. The best way to contact us is by phone so our customer service representatives can better understand your design criteria, budget, timeframe, and vision for your particular project. We also respond quickly to email inquiries. Please provide us with your name, phone number and other contact information in case there are follow up questions.
Puddle Town Woodworking is here to help you get exactly what you want! We have provided many professionals and homeowners with some of the finest American handcrafted desks anywhere. Unlike a standard gallery, showroom or Internet company, we specialize in custom made desks and understand the challenges associated with incorporating handcrafted art into your home or business. Our customer service representatives have the design experience and technical knowledge necessary to ensure that your project is a complete success!
Customer Care & Service
Every project has its own unique requirements. You want your custom desk to be yours and yours alone and our professional representatives have the know-how and expertise to turn your vision into reality.
Here's How It Works:
We will ask you a few questions about your preferences such as wood types and finishes.
If you are interested in having us make something custom for you, we will gather all the information required for an estimate and will provide it to you within a couple of days.
If our proposal is accepted, we collect a 50% deposit and will get started!
Upon completion, we will collect the balance and will ship your desk to you the most economical way.
All of our desks are fully warrantied, of museum quality, and is guaranteed to last a lifetime….. and beyond.
We look forward to your call!
Delivery Schedule
Lead times will vary depending on our schedule at the time of your order, and on the complexity of your piece. If you have a particular deadline to meet, let us know and we will do our best to accommodate your needs.
Shipping & Handling
Freight charges will vary for each item depending on the piece. Desk items will be shipped by Common Carrier - either blanket wrapped or crated. Commissioned works will have all shipping and handling costs detailed in your proposal with any additional costs for special packaging noted as well. (FREE local delivery within the Portland, Oregon Metro area)
Cancellation Policy
In the event that an order must be cancelled, you should call us immediately at 1.503.313.5722, followed up by an e-mail to kenny@puddletownwoodworking.com stating the reason for the cancellation. If your order has already been processed, which can sometimes happen immediately after you place your order, you will be charged a 4% transaction fee. If your order has already entered the fabrication process, it cannot be cancelled and is subject to the terms outlined in our return policy. If your order is custom and has already entered the manufacturing process, it cannot be cancelled, nor can it be returned.
Return Policy
At Puddle Town Woodworking, we want you 100% satisfied. Commissioned or “made-to-order” items cannot be returned.
Products Damaged In Shipment
Please inspect your desk for damage before signing the shipping documents. Notify us immediately at 1.503.313.5722 of any damage to your desk upon receipt and we will instruct you as to how to proceed. Please keep all packaging materials until a resolution is reached. (FREE local delivery within the Portland, Oregon Metro area)
Warranty
Our custom desks carries a one year product failure warranty from the date of arrival. This warranty assumes use for which the item is intended and does not cover average wear and tear. Note that wood is a natural material and is subject to incremental expansion and contraction, which is entirely normal. |